Cancellation policy

Section 5 Cancellation of the Accommodation Agreement

(1) Cancellation by the Guest

(a) In the event of cancellation by a guest, the landlord is entitled to reasonable compensation.

(b) The landlord has the option of claiming a cancellation fee from the guest instead of specifically calculated compensation.

(c) The above provisions regarding compensation apply accordingly if the guest does not use the booked holiday apartment or the booked services without giving timely notice. Cancellation is free of charge up to 30 days before the start of the rental period. After that, the cancellation fee is 50% of the rental price. In case of no-show, 100% is payable.

(2) Cancellation by the Landlord

(a) If an agreed advance payment or security deposit is not made within the stipulated period, the landlord is also entitled to cancel the contract.

(b) Furthermore, the landlord is entitled to cancel the contract for good cause, in particular if the holiday apartment was booked under misleading or false pretenses regarding essential facts, e.g., B. regarding the guest's identity or the purpose of the booking; the landlord has reasonable grounds to believe that the guest's use of the accommodation may jeopardize the smooth operation of the business, the safety of the accommodation provider, or the landlord's public image, without this being attributable to the landlord's sphere of control or organization; unauthorized subletting or transfer of the accommodation has occurred; the landlord becomes aware of circumstances indicating that the guest's financial situation has deteriorated significantly after the conclusion of the contract, particularly if the guest fails to settle outstanding invoices owed to the landlord.

(c) In these cases of cancellation, guests are not entitled to compensation.

(d) The landlord has the right to cancel the contract if the guest does not arrive by 6:00 p.m. on the agreed arrival date, unless a later arrival time has been agreed upon.

(e) If the guest has made a deposit, the accommodation will remain reserved until 12:00 p.m. on the following day at the latest.

(d) The landlord has the right to cancel the contract if the guest does not arrive by 6:00 p.m. on the agreed arrival date, unless a later arrival time has been agreed upon.

(e) If the guest has made a deposit, the accommodation will remain reserved until 12:00 p.m. on the following day at the latest.

(f) The landlord has the right to cancel the contract if the guest does not arrive by 6:00 p.m. on the agreed arrival date, unless a later arrival time has been agreed upon. Even if the guest does not use the holiday apartment he has booked, he is obliged to pay the landlord the agreed fee.